“Event” means BUSFEST
“Promoter” BUSFEST
“Terms and Conditions” means these terms and conditions.
“Venue” means the site within & around the MALVERN SHOWGROUND
“Ticket “ A valid ticket or wristband which permits You to attend the Event or any valid wristband for which you have exchanged your valid ticket at the Event.
“You” means you as the holder of the Ticket and “Your” shall be read accordingly.
TICKETS & TICKETING
1. All Tickets are sold subject to these Terms and Conditions. Please read these Terms and Conditions carefully prior to purchase and raise any queries with the Promoter prior to purchase. Purchase of any Ticket constitutes acceptance of these Terms and Conditions.
2. BUSFEST now uses a QR Code System. Tickets will be dispatched to the E Mail address given when you made tour order 2 weeks prior to the event. The QR Code on your ticket is unique to yourself
3. Tickets are security coded, and each code is unique and only allows one entry to the Event.
4. Tickets can be ordered via website ONLINE ordering System or (WHEN AVAILABLE) by using POSTAL system via a downloadable form
5. Upon ordering your tickets, please check Tickets carefully as mistakes cannot always be rectified after purchase. Tickets are not issued on a sale or return basis and refunds will not be made on returned Tickets unless provided for under these Terms and Conditions.
6. Tickets & wristbands remain the property of the Promoter until payment is received in full
7. Tickets which have been ordered will be dispatched by E mail 2 Weeks prior to the event
8. Your Ticket may be invalidated if any part of it is removed, altered or defaced.
9. The Promoter will not be responsible for any Ticket that is lost, You are solely responsible for the safe keeping of your ticket/QR Code.
10. Under no circumstances will duplicate tickets or wristbands be issued if lost or damaged. Keep your ticket(s) & wristbands safe.
11. Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy, or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket.
12. Tickets are sold subject to the Promoter’s right to alter or vary the published Event programme which may result in changes to the event. The promoter reserves the right to change the line up without notification
13. Tickets cannot be exchanged or refunded unless the Event is cancelled. I.e. Tickets are; NON TRANSFERABLE. NON-REFUNDABLE
14. Ticket & wristband holders’ consent to photography, filming, sound recording of the event which may be used for promotional purposes
15. Resale of tickets and wristband is prohibited
16. Tickets may not be used for any competitions or promotions without the written permission of the promoters.
17. If the Event is cancelled, you will be entitled to claim a refund from the Promoter in accordance with this clause. The refund for Tickets equals the face value of the Tickets purchased but excludes any booking or transaction fees. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by You are at Your own risk and the Promoter shall not be liable for any loss of
enjoyment or wasted expenditure beyond the Ticket price (excluding any booking or transaction fees).
18. If the event is cancelled. In order to claim Your refund where an Event is cancelled, please apply in writing to the point of sale from where you bought the ticket, enclosing Your complete unused Tickets within 2 months from the scheduled date of the Event. The Promoter and/or the point of sale will not make any refund if Tickets and/or the relevant notification are not received by the point of sale within the above timeframes. Refunds will only be made to the person who purchased the Tickets.
19. Tickets are personal revocable licences and shall at all times remain the property of the Promoter and subject to these Terms and Conditions. You may not re-sell or transfer a Ticket. If a Ticket is re-sold, transferred or advertised for profit or commercial gain or used for competitions, promotions or hospitality packages by anyone other than the Promoter, or an authorised sub-agent, it will be void and You will be refused entry to, or ejected from, the Venue without refund.
20. Tickets bought from unauthorized agents are not valid and admission will not be granted to the Event with any Tickets bought from unauthorised agents.
21. Tickets obtained in breach of these Terms and Conditions shall be null and void and the Promoter may refuse admission to, or eject You from, the Event. Any person seeking to use a void Ticket in order to gain or provide entry to an Event will be considered to be a trespasser and will be ejected and liable to legal action. Void Tickets are non-refundable.
22. Tickets may be restricted to a maximum number per person. Any such restriction will be notified to You at the time of purchase. Tickets purchased in excess of this limit may be cancelled by the Promoter without prior notice, unless Your purchase of an excess was due to Promoter’s error.
BUSFEST COVID-19 INSURANCE.
Please note: This is a personal insurance policy only, with a refund being made only if you have to cancel your attendance due to a Covid-19 related reason. Medical proof will be required upon claim. If Busfest cannot proceed with the festival due to Covid-19 restrictions this policy in not effective and our standard terms and conditions will take effect.
We ask that before you book tickets for this event, (or attend the event) you also consider the following
In addition:
We (also) ask that you adhere to any travel restrictions and quarantine guidelines set forth by your country/location of origin.
Your safety is our highest priority.
We have gone to great lengths to develop a framework for hosting outdoor events in a safe environment, in close partnership with the showground, & local authorities.
Although we are doing everything in our power to provide a safe environment, this is a shared responsibility with you.
We have developed our own set of safety principles to help guide you through the event, including new social distancing measures, cleaning regimes, food & zero waste protocols.
New hygiene, social distancing and safety measures have been introduced around site in line with Government guidance
DAY VISITOR TICKETS (Terms & Conditions for 2021 Event)
23. For our 2021 event (FROM AUGUST 1ST) we are introducing ON- LINE INDIVIDUAL DAY VISITOR TICKETS.
24. Day Passes are only available for Saturday 11th September at £25 per person, and Sunday 12th September at £20 per person.
25. If you wish to come both days, you can purchase both passes together at £45.00
26. The purchase of any day passes will automatically mean that you agree in full to their content.
27. Day Visitor Passes are purchased online, with full payment due at time of purchase.
28. We are NOT offering a Day Pass for Friday 10th September.,
29. Day Visitor Passes are Non-Refundable in any circumstance. If you cannot attend for any reason, there is no refund. In the event of the festival being postponed, all passes will be rolled-over to the new date and therefore still valid.
30. Passes will be sent to the email address used to register your account, in the form of a QR code, which will be scanned on arrival at the Day Gate and exchanged for a unique coded wristband valid for that day only.
31. Your QR code will either allow access to the festival from 09.00 to 23.59 on Saturday 11th September, or 09.00 to 16.00 on Sunday 12th September, depending on which Day Visitor pass you purchase.
32. If you purchase Day Visitor Passes for both days, you will need to scan your QR code upon arrival at the Day Gate again the next day to receive that day’s unique wristband
33. An Adult Day Visitor is anyone over the age of 16 years, and a pass must be purchased for ALL over 16’s on each booking. Any under 16’s are free.
34. There is strictly NO staying on-site after 23.59, the expiry time of your wristband. Any person found on-site after this time, will be charged the full two day pass fee and escorted from the site.
35. Saturday 11th September Day Visitors must exit the car park by 12.30am.
36. There is strictly NO overnight camping or sleeping allowed in the Day Visitor’s Car park.
37. Any vehicles found in car park after the 12.30am deadline may be removed to a secure location and a charge will be made for it’s release.
ENTRY TO THE EVENT
38. Price and availability information is subject to change without notice.
39. By attending the Event, You give Your express consent to Your actual or simulated likeness to be included within any film, photograph, audio and/or audio-visual recording to be exploited in any and all media for any purpose at any time throughout the world. This includes filming by the police or security staff that may be carried out for the security of customers.
40. There will be no admission to the Event before the designated opening times on any day or night of the Event.
41. Only customers holding valid Tickets will be admitted to the Event. – (so don’t lose it)
42. Weekend ticket holders must exchange their tickets for a wristband on arrival and this must be worn at all times for the duration of the event
43. All persons attending the Event who are under the age of 16 must be accompanied by a parent or guardian who is over the age of 18. A parent or – guardian cannot have more than four under 16s under their care.
44. The Promoter reserves the right to refuse You entry to and/or eject You from the Event for any circumstances including without limitation for health and safety or licensing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if You use threatening, abusive or insulting words or mannerisms; if, in the Promoter’s reasonable opinion, You are acting under the influence of alcohol or
drugs; if You fail, when required, to produce proof of identity or age; if You refuse to comply with the Promoter’s security searches; if You breach these Terms; or if Your Ticket is void.
45. The Promoter reserves the right to conduct security searches and confiscate any item which in the opinion of the Promoter may cause danger or disruption to other persons at the Event or is one of the items not permitted in the Venue as listed in these Terms and Conditions. . Anyone found in possession of illegal substances or contraband goods will be refused admission or ejected from the Venue and may also be liable for prosecution. Any items found that may be used in an illegal or offensive manner will be confiscated.
46. With regard to SITE ENTRY & C-19 regulations, we will be adhering to all required legislation and recommendations required of us at the time.
SITE REGULATONS
COVID COMPLIANCE REGULATIONS (Our T’s& C’s regarding Covid Regulations will be updated as & whenever required).
We are hoping that Covid Compliance Regulations will ease before we get to our event but if you feel you are unable or unwilling to comply with any existing regulations that may still be in place (or new ones!) that may appear, then please do not Buy tickets or come to our event.
We will not be making any refunds to anyone clearly not able to or complying with whatever Covid Compliance Regulations we end up with (providing we are given sufficient notice to publish them).
CURRENT SITE ENTRY REQUIREMENTS REGARDING COVID 19. - JANUARY 2022
If you’re attending BUSFEST 2022, please be prepared to show your NHS COVID Pass upon entry.
At present ALL events with more than 4000 attendees must implement COVID-19 checks, so only customers who are fully vaccinated or have tested negative in the last 48 hours will be admitted (unless they are exempt from these requirements).
Your status can be proved via the NHS App (head to your smartphone’s app store) or by using the online NHS COVID Pass service, which can be found here. Alternatively, you can request a letter, which is valid for 30 days and takes up to seven days to be delivered.
Proof of a negative test taken within 48 hours of the event will also be accepted. For this you will need to show the text message or email sent by the NHS when the result is reported.
Without either an NHS COVID Pass or proof of negative test, you will be turned away – legally we will be unable to allow entry to the event.
Passes will be scanned through your car windows, please ensure that all attendees have their passes ready at the ticket check, either on their phone or printed on paper.
While face masks are no longer a mandatory requirement, we ask that you are aware of others so that all attendees can enjoy the event.
47. The Malvern Showground has a lot of outdoor area. We advise you to bring appropriate clothing and footwear to protect against potential inclement weather.
48. The promoters reserve the right to implement any restrictions or conditions deemed necessary before and during the event to ensure the safe management of the festival site.
49. You must give the site staff compliments and hugs (especially the Welsh ones) to make them feel wanted & appreciated.
50. Site buildings, tented structures & marquees all have restricted capacities. Once they reach their maximum capacities there will be no further admissions. You are not guaranteed admission to all areas & venues.
51. You shall not bring all or any of the following into the Showground: fireworks, Chinese Lanterns, laser pens, laser equipment, or any item which the Promoter considers could be used as a weapon (including sharp or pointed objects such as knives), and illegal substances. Persons may also be searched on entry to the event or entertainment venues. If you are in possession of illegal substances you may be arrested
52. You shall not bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials without prior permission of the Event Organisers. Fly-posting of leaflets around the showground or on to vehicles is not permitted.
53. You must enjoy yourself at this event. Miserable looking people will be Yellow Carded & told to get a life & enjoy themselves
54. It is against the law to smoke in enclosed spaces. Farting is still permitted but only in moderation.
SECURITY
55. The Showground Gates will be locked between MIDNIGHT & 09.00. During these hours a Security Team will be operating. They are empowered to refuse entry and eject anyone causing a nuisance or in breach of the Site Regulations.
56. We operate a RED Card YELLOW card system on this site, if you misbehave you will be warned or Red Carded. If you receive a RED card you will be escorted from the site & not permitted to re-entry until after the event.
NOISE
57. No Private sound systems are permitted on the site without prior permission of the event Promoter.
58. GENERATORS are permitted but can only be run between 8.30am – 9.30pm.
59. Heavy Amplified sound systems are NOT permitted in the Camping areas if they are likely to cause annoyance to other campers or us. (especially Country & Western Music!)
60. Please keep noise levels to a minimum all of the site should be quiet from Midnight.(22.00hrs in Family Camping Area).
LITTER
61. The Malvern Showground site is a beautiful place, and we want to keep it that way so please help us by keeping it clean & recycling/composting what you can. Please use waste disposal points provided.
VEHICLES & BIKES
62. A 15MPH Vehicle speed restriction exists on ALL areas of the site.
63. A one way traffic management plan operated on part of the site during the event.
64. A Vehicle movement ban is in force overnight 12.30am – 08.00am
65. Minimum vehicle movement is permitted when the event is open to the General Public;
66. Leaving or returning to Showground. Competing in organized activity, Official Vehicles, Disabled Drivers.
67. Any vehicles that in the opinion of the gate staff are in a dangerous condition, or are pissing oil everywhere will not be permitted on to the site
68. Anyone found cruising around the site, speeding, dogging, or in the opinion of an official or appointed agent is seen to be driving like a pratt in a dangerous manner will be expelled from the site immediately.
69. The use of motorised/electric skateboards, scooters & Bikes in heavily pedestrianised areas is forbidden
70. (Disabled persons mobility scooters excepted)
71. No Skateboards, scooters Bikes are permitted in any of the buildings or halls or in the trade areas during opening hours. (Except official bikes!).
CAMPING
72. ALL Camping is by advance booking only
73. A CAMPING UNIT is a camper, motor home, or a vehicle plus tent or vehicle plus Caravan combination.
74. A CAMPING Unit MUST fit into a 7mx7m area, if your camping unit needs more space then an additional camping unit(s) ticket(s) must be bought.
75. Only pre-booked vehicle/camping units will be allowed into the Camping Areas
76. Camping is only permitted in the designated areas.
77. CLUBS camping in their own managed areas on the site are required to have Public Liabilities (PLI) Insurance.
78. We cannot accept any additional Pay on the day camping units. BUT additional passengers in (already booked) camping units can be accepted upon payment of £55 @ gate.
79. No Camping is allowed in the car parks and no sleeping in vehicles in the car parks is permitted.
80. No Wild Camping permitted on common land in Malvern Area
81. There is NO Sunday Night Camping unless by prior arrangement with organisers.
82. EARLY arrivals (Club Reps or others with early Pass) can only be accommodated from the Thursday
83. BBQ’s are permitted on site but OPEN FIRES & FIRE PITS (Old Washing Machine drums) are NOT PERMITTED
EVENING ENTERTAINMENT VENUES
84. With regards to the Evening Entertainments, whilst every effort is made to ensure that the full advertised artistes appear as per the bill, your ticket is for the event and not specific to the Entertainment. We reserve the right to change the artistes without prior notice.
85. Site buildings, tented structures & marquees all have restricted capacities. Once they reach their maximum capacities there will be no further admissions. You are not guaranteed admission to all areas & venues.
86. Adverse weather conditions may prevent use of certain tented structures or marquees. This may lead to cancellation of entertainment venues
87. Official Artistes merchandise is usually only available inside the Venue. The Promoter does not accept any responsibility for the sale of merchandise (official or otherwise) in or outside the Venue. You should direct any queries relating to merchandise to the Promoter.
88. You may only leave and then re-enter the Venue if you have a valid Wristband. Otherwise, there shall be no re-admissions or pass-outs of any kind.
89. You must comply with any and all instructions given to you by the Promoter and/or all Venue stewards and staff.
90. All guests are asked to observe and comply with safety advice, site signage and ‘No Smoking’ areas. In accordance with Smoke Free Regulations, the tented arenas and other areas of the festival are designated No Smoking areas. Normal rules and regulations apply and should be observed at the Event as they are every other day, failure to do so may result in ejection from the event.
91. At some venues (Teme Hall) which may have licensed bars operating inside, only bought on the premises alcohol & drinks may be consumed on the premises.
92. Children under 16 must be accompanied by an adult to evening Entertainment venues.
93. Parents are reminded that there are areas of the festival site, especially immediately in front of the stages, that are
In appropriate for some people including young children.
94. If you look underage, please ensure you have proof of age with you when/if you buy alcohol
95. Animals (of the non human kind) ie, dog’s & other pets are not permitted inside the (ENCLOSED) evening entertainment venues.
96. Fancy dress is not compulsory, but advisable if you want to make a complete twat of yourself & not be recognized in all the photographs.
97. Anti-social behaviour and illegal activities will not be tolerated, and you will be ejected without refund. -Busfest is for nice people and is about having a good time. Anti social behavior will not be tolerated, and you will be ejected without refund.
98. Some of you who go to the evening entertainment and enjoy it, must continue to whinge about how crap it is to keep the campers who don’t go and the trolls on the forums happy
99. Warning – Prolonged exposure to loud noise may cause damage to Your hearing
100. Warning - Strobe lighting may be used at the Entertainment
101. Warning – If you have got this far reading these regulations YOU REALLY DO NEED TO GET OUT MORE & COME TO EVENTS LIKE BUSFEST
FISHING & SWIMMING
102. No Swimming or fishing (OR Surfing!) in any of the open waters on the showground.
DISABLED FACILITIES
103. There are facilities for disabled persons on the site.
104. This includes (limited) areas for camping and parking, and disabled toilets
105. There are designated Disabled Parking & Camping areas.
PYROTECHNICS & FIRES
106. Open Fires & FIRE PITS are NOT permitted on the site. (Other than officially sanctioned ones) Anyone found with an open fire is liable to be expelled from site.
107.
108. BBQ’s that are raised off the ground are permitted but they must not be left unattended & must be extinguished after use.
109. FIREWORKS are DEFINITELY NOT permitted on site. Anyone found in procession or using fireworks will be expelled from site immediately.
110. CHINESE SKY LANTERNS are BANNED at this event.
111. SMOKING is not permitted in any of the buildings or enclosed Trade Stands.
DOGS & PETS
112. Are permitted on site but MUST be always kept on a lead and under proper control. Exercise your Dog responsibly and make sure you clean up afterwards
NO DOGS or Pets are permitted in any enclosed entertainment venue during the evening entertainments
REGALIA
113. Official merchandise is only on sale within the festival site. Do not purchase regalia goods from unofficial vendors
114. TRADERS TERMS & CONDITIONS
1 All Traders to be on site before 10.00 on Friday and 09.00 Saturday/Sunday. No vehicle movement after this time
2. No Vehicle movement in trade area between 10.00 & 18.00 on Friday, 09.00 & 18.00 on Saturday & 09.00 & 16.00 on Sunday
3. Busfest Limited strongly advises ALL traders to carry Public Liability Insurance. (Copy to be returned with application) NO COPY NO APPLICATION
4. Compliance with current Disabilities Discrimination Act is the responsibility of individual traders
5. Traders are required to carry out a risk assessment and a copy must be handed to trade manager on arrival
6. We Strongly advise traders to carry sufficient and appropriate fire protection (extinguishers)
7. ALL Accidents. MUST be reported to Busfest HQ
8. The Sale or use of Motor Bikes (any size), Quad Bikes, Motorised Skateboards, Scooters, Guns, Fireworks, Chinese Lanterns or any offensive material is strictly prohibited.
9. Subletting of trade space is strictly prohibited
10. All waste must be placed in skips/bins provided in & around the trade area
11. The selling of food & drink is strictly prohibited
12 Thursday is a set up day only.
13 All Generators must be switched off by 11pm
14 No trade vehicle movement is allowed in the halls after 9am on Friday until 4pm on Sunday
115. OTHER LEGAL STUFF
• Except to the extent that the Promoter is required or permitted by law, personal information provided by You to the Promoter will be used for all purposes reasonably connected with the operations of the Event including (but not limited to): providing You with details of forthcoming connected events, offers and services; providing You with updates as to the latest concessions or any changes thereto and information concerning competitions and other promotional activity; supplying You with the goods that You request; conducting market research and establishing customer profiles; and transferring or disclosing the information provided to the Promoter’s professional advisors and such other parties as it considers necessary in the administration of its business. The Promoter will not use or disclose Your personal information other than as set out in these Terms and Conditions without Your prior consent. By purchasing a Ticket or Tickets You consent to the use of Your personal information in this way. If You have any queries about this, please write to the Promoter.
• You agree that the Promoter, its servants or agents will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused (including by the Promoter or its servants or agents): (a) in any circumstances where there is no breach of a legal duty of care owed by the Promoter or any of its servants or agents; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury as a result of a breach of a legal duty of care owed by the Promoter, its servants or agents); or (c) to the extent that any increase in any loss or damage results from breach by You of any of these Terms and Conditions.
• For the purposes of these Terms and Conditions, “Force Majeure” means any cause beyond Promoter’s control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, royal mourning, national mourning, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. The Promoter will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure.
• To the fullest extent permissible in law, the Promoter shall be entitled to assign all and any of its rights and obligations under these Terms and Conditions, provided that Your rights are not adversely affected.
• If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to render the rest of the provision(s) and remainder of these Terms and Conditions valid or enforceable.
• If the Promoter delays or fails to enforce any of these Terms and Conditions, it shall not mean that the Promoter has waived its right to do so.
• Any person, other than the Promoter, who is not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions. Nothing in these Terms and Conditions and no action taken by You or the Promoter under these
• Terms and Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other fiduciary relationship between You and the Promoter.
• These Terms and Conditions constitute the entire agreement between the parties in connection to the subject matter of these Terms and Conditions and supersede any previous terms and conditions, agreement or arrangement between You and the Promoter relating to the subject matter of these Terms and Conditions. However, nothing in these Terms and Conditions shall purport to exclude liability for fraud or fraudulent misrepresentation. These Terms and Conditions cannot be varied or amended in any respect (unless agreed between You and the Promoter in writing).
• The Possession of a Ticket shall constitute an acceptance by the holder of the terms & Conditions and an undertaking on the part of the holder to accept them.
• These Terms and Conditions shall be governed by the laws of England and Wales and parties agree to submit to the exclusive jurisdiction of the English Courts.
• The Promoters reserve the right to amend the Terms & Conditions in accordance with any new law, legislation or internal Showground or Event Organisers policies.
VANFEST Ltd t/a BUSFEST LIMITED
WESSINGTON HOUSE
2 MILTON LANE
STEVENTON
OX13 6SA
COMPANY NUMBER 5039764 VAT NUMBER 825 7470 14
Busfest Limited T&C 2022